Effective October 20, 2026
We do not accept food returns or exchanges.
If something is wrong with your order
If your order arrives damaged, incorrect or incomplete, please email poppysnuthut@gmail.com within 7 days of delivery or pickup with:
- your order number,
- a short description of the problem, and
- a photo of the item and its packaging, when available.
We will review your message and, if the problem is confirmed, offer a replacement, a partial refund or a full refund. You do not need to return the food.
Refunds
Approved refunds go back to your original payment method through PayPal. Your bank or card issuer may take some time to post the refund.
Order cancellations
To cancel an order before it ships, email us as soon as possible with your order number. Orders that have already shipped cannot be canceled.
Shipping problems
If your tracking shows delivered but you did not receive your order, email us and we will help look into it.
Nothing on this page limits any rights you have under applicable law.